Privacy Policy for Francesca Fit Pilates
Effective Date: 30 June 2025

Francesca Fit Pilates ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you use our services via the Francesca Fit Pilates mobile app or website (the “Platform”).

By using our Platform, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

• Full name

• Email address

• Contact telephone number

• Payment details (processed securely via third-party providers)

• Account login credentials

• Booking history and class attendance

b. Usage Information

• Device and operating system details

• IP address

• Browser type and version

• Interaction data such as pages visited and features used

c. Cookies and Tracking Technologies

We use cookies and similar tools to personalise your experience, analyse usage, and improve our services.

2. How We Use Your Information

We use your information to:

• Process bookings and manage payments

• Deliver video content and personalised class recommendations

• Provide customer support and respond to enquiries

• Send updates, class reminders, and optional promotional emails

• Improve our Platform’s performance and security

• Fulfil our legal and regulatory obligations

3. Sharing Your Information

We do not sell your personal data. We may share your information with:

• Trusted third parties (e.g. payment processors, cloud services, email platforms) who help us deliver our services

• Legal authorities, if required by law

• Analytics providers, in aggregated or anonymised form, to improve the Platform

4. Data Security

We use appropriate technical and organisational measures to protect your information, including secure servers and encrypted communications. While we aim to safeguard your data, no system can guarantee absolute security.

5. Your Rights

You have rights regarding your personal data, including:

• Accessing or updating your personal details

• Requesting deletion of your data

• Restricting or objecting to certain types of processing

• Requesting data portability (where applicable)

• Opting out of marketing communications

To exercise these rights, please contact us at [Insert Contact Email].

6. Cookies

Cookies help us improve your user experience. You can manage or disable cookies in your browser settings, although some features may not work correctly without them.

7. Third-Party Links

Our Platform may contain links to external websites. We are not responsible for their privacy practices or content.

8. Children’s Privacy

Francesca Fit Pilates is not intended for users under 16 years of age. We do not knowingly collect data from children.

9. International Users

If you access our services from outside the UK, your data may be processed in the UK or other countries with suitable data protection standards.

10. Changes to This Policy

We may revise this Privacy Policy from time to time. Updates will be published here with a new effective date. Please check back regularly to stay informed.

11. Contact Us

If you have any questions about this Privacy Policy, please contact:

Francesca Fit Pilates
Email: portwayf@gmail.com
Website: www.francescafitpilates.com

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